Kimeery provides fast and efficient shipment of parts to clients globally. We ship goods via Air Cargo or Express Service FedEx, DHL, TNT, UPS, EMS, etc.

•  Kimeery,especially delivers the batches to South America countries by Air Cargo.

•  Kimeery offers our clients’ regular shipping 5-7 working days with the following
Express carriers.

a. FedEx has customs clearance advantages in America.  To track your package, please visit http://www.fedex.com/

b.DHL has customs clearance advantages in Europe and the Middle East. If you have ordered batteries or anything contains batteries, we will use DHL as the carrier. To
track your package, please visit http://www.dhl.com/

c.UPS has customs clearance advantages in North America. To track your package, please visit http://www.ups.com/

d.TNT has customs clearance advantages in Europe. To track your package, please
visit  http://www.tnt.com/express/en_us/site/home.html

e. EMS is a special postal service for all countries, it enjoys the priority of customs clearance in the national postal, customs, aviation and other sectors, especially for some countries such as Russia, Portugal, Mexico and India that are hard to clear the customs. But it will cost a bit more time than other shipping carriers, it normally takes 7-15 business days.

NOTES:

Shipping to remote area requires more time and additional fees. To confirm exact delivery schedule to your location, please contact our sales department via
WhatsApp,Wechat, email at info@kimeery.hk or call us at 0086-755-82733611.

After confirming the RMA document with us, you will send the shipment and pay for the shipping cost.

You can change your address or logistics channel before your goods are dispatched, simply contact our sales team. But if your shipment has already been dispatched, it is unlikely to be changed.

Sorry, all our goods are sent out after we receive full payment.
If you are worried about the quality of our products, you can place a small sample order first for testing.

Sorry, we do not offer free shipping, all shipping costs are calculated by the logistics company according to the regulations.

Kimeery guarantees that all LCDs have been manufactured free of any defect, in materials and manufacturing, according to the specification sheets and that they have passed all the quality controls established before leaving the factory, in order to ensure a correct operation under the operational conditions established.

All defective merchandise, unless otherwise indicated, may be returned for a replacement within 12 months from the original purchase date. The warranty does not cover physically damaged merchandise. All warranty replacements are required to have a RMA(Return Merchandise Authorization) file.

To confirm the RMA file, please contact our sales department before returned shipping via WhatsApp,Wechat, email at info@kimeery.hk or call us at 0086-755-82733611.

NOTICE:
Following terms applies to all refunds and exchange.
• All LCD(s) being returned must be in original condition with packaging, unused,
and undamaged. Otherwise, the RMA will be denied.
• All LCD(s) that have been returned without first receiving RMA approval will
be denied.
• All LCD(s) being returned without Kimeery’s stamp will be denied.(Our sales department will mark the Stamp in your P.I.)
• All LCD(s) being returned without a RMA (Return Merchandise Authorization) file in
the package will be denied.
• All LCD(s) have a warranty period of 12 months from the original purchase date.The RMA will be denied if the product is over the12 months warranty period.

Kimeery's quotation is the price of the product only, excluding any taxes and shipping charges. You will need to pay taxes and fees according to your local customs regulations, please refer to local customs regulations for details.

Currently, Kimeery offers a wide variety of payment methods. If there’s a payment method you’d like to use, that is not listed belows, please contact to our sales department email at info@kimeery. hk or call us at 0086-755-82733611.

Kimeery advises to transmit the payment to HONGKONG HSBC, you will receive our bank information marked in your P.I.

Kimeery accepts PayPal, when the payment is less than USD2,000, but you will be asked for additional fees

What does Kimeery do to control the quality?
Kimeery built a 5-stop quality checking before and during producing.
• Materials checking in Material-Warehouse
• Full test in the producing line machining
• Full test at the end of producing line, before switching to Produts-Warehouse
• Final full-test before packing

Structure test&Cosmetic inspection
-Measure thickness, width and length
-Check LCD frame assembled well, screw hole aligned well
-Check whether the surface of glass lens damaged or scratched
-Check whether the flex cable broken or damaged
-Check the backlight welded firmly

Function test
-Test whether the pure color display normal or not(pure color display shoud be no dead pixel,no dust)
-Test touch function by moving icons, typing keyboard
-Test 3D touch function and sensitivity
-Test backlight brightness

Rest assured that your payment information is completely secured. We assure you that we never store any of your payment information.

Sorry, we cannot accept transfers from credit cards. We can accept bank transfers and PayPal transfers.

Currently, Kimeery will ask for 2 business days to prepare your order quantity 500-1000pcs. For customized batches, please contact our sales department email at info@kimeery.hk or call us at 0086-755-82733611to confirm the lead time.

You will need to provide us with photos and video of the goods within 5 days of signing for the product, and after confirming that the product has not been used, we can offer a refund or replenish the product in your new order.

Please communicate with our team first to make sure that all the details are not wrong,take photos and video to us within 5 days of signing for the product to ensure it has not been used. If you are really not satisfied you can explain the situation with our sales and get a refund, but the costs incurred for transportation need to be borne by you.

Kimeery produces and only supply GRADE A products, which highly match clients’ requirements, under a strict quality standard of no dust, no dead pixel, assembled well and functions perfectly working.

Please click here to learn more.

Kimeery is our own brand.
We only produce products of great quality, and each product is tested one by one by a team of professional testers to ensure that the quality of the product is consistent and meets the customer's needs for the product.

We generally do not provide free samples, if you are interested in our products, you can place a small sample order to test our high-quality products and services.
You can trust Kimeery products!

If the shipment is lost, DHL and UPS have insurance to cover the loss, and we will cooperate with the responsibility to provide the necessary information to minimize the loss.
Customs detention may be due to the lack of some necessary items, we can assist customers to provide the required information for customs clearance and help the goods to reach you as soon as possible.

We are in Bagualing Industry Zone, Futian District Shenzhen, P.R. China.
Yes, you can make an appointment with our sales and we will show you around our factory.

Yes, if you buy a big quantity of the product, we can give you a discount.