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Kimeery guarantees that all LCDs have been manufactured free of any defect, in materials and manufacturing, according to the specification sheets and that they have passed all the quality controls established before leaving the factory, in order to ensure a correct operation under the operational conditions established.

All defective merchandise, unless otherwise indicated, may be returned for a replacement within 12 months from the original purchase date. The warranty does not cover physically damaged merchandise. All warranty replacements are required to have a RMA(Return Merchandise Authorization) file.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kimeery.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kimeery.com.

NOTICE:

Following terms applies to all refunds and exchange.

•  All LCD(s) being returned must be in original condition with packaging, unused,

and undamaged. Otherwise, the RMA will be denied.

•  All LCD(s) that have been returned without first receiving RMA approval will

be denied.

•  All LCD(s) being returned without Kimeery’s stamp will be denied.(Our sales department will mark the Stamp in your P.I.)

•  All LCD(s) being returned without a RMA (Return Merchandise Authorization) file in

the package will be denied.

•  All LCD(s) have a warranty period of 12 months from the original purchase date.The RMA will be denied if the product is over the12 months warranty period.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.